Alerts that respect attention.
A unified rule engine across every data source in Corei. Compose conditions, route to the right channel, throttle the noise, and audit every fire — so the team trusts the alert when it lands.
AND ticket.age > 30m
AND ticket.assignee IS NULL
Test mode · last 30 days
Would have fired 4 times. 4 real misses.
Alert fatigue
200 alerts a day, three of them matter — nobody reads any.
Wrong-channel noise
P3 alerts page on-call at 3am; P1 emails arrive after.
Source silos
PSA, RMM, and finance alerts each in their own inbox.
No test path
New rule deployed live; floods the team for a week before fix.
Capabilities
Built for the way dispatchers, leads, and admins actually work.
Composable conditions
Combine PSA, RMM, finance, AI, and integration signals in one rule.
Smart routing
Teams, email, SMS, ticket — different conditions, different channels.
Throttling & dedupe
Quiet hours, batching windows, dedupe windows — prevents fatigue.
Acknowledgement
Tracks who saw what, when — escalates if no one did.
Rule templates
Starter packs for SLA, security, finance, and AI signals.
Test mode
Dry-run any rule against the last 30 days before turning it on.
How it works
A simple loop, run continuously.
Compose
Build the condition with a guided expression editor.
Test on history
See exactly which past events would have fired.
Route & throttle
Pick channel, dedupe window, escalation policy.
Activate & audit
Every fire logged with payload, route, and acknowledgement.
Rule preview
Conditions → routing → throttle.
- Cross-source conditions
- Per-rule channel routing
- Quiet hours & dedupe
- Acknowledgement tracking
- Test mode on 30 days of history
- Audit log per fire
Ask Corei.
Corei works inside this module with cited sources and permission checks. You choose whether it advises, pauses for approval, or runs trusted work.
Example
Build me an alert for any P1 ticket over 30 minutes without an assignee.
Drafted. Condition: priority=P1 AND age>30m AND assignee=null. Route: Teams #dispatch + SMS to on-call lead. Dedupe 15m. Test against the last 30 days would have fired 4 times — all real misses. Activate?
See it in your tenant.
Book a 45–60 minute working demo with the Corei team — we'll wire this module to your live data.