Catch AI regressions before customers do.
A continuous eval harness that runs every change to Corei against a library of real MSP scenarios. Accuracy, citation quality, tool-use correctness, and safety scored on every commit.
Silent regressions
Prompt change breaks summaries; nobody notices for a week.
Black-box trust
Hard to defend AI output to a customer without trace evidence.
No ground truth
Model 'feels worse' — but there's no measurement to confirm.
Risky rollouts
New model goes live without a quantified comparison.
Capabilities
Built for the way dispatchers, leads, and admins actually work.
Scenario library
Hundreds of real MSP prompts with expected behaviors and ground truth.
Accuracy scoring
Per-scenario pass/fail with model, prompt version, and tool trace.
Regression alerts
Block prompt or model changes that degrade scores beyond threshold.
A/B prompts
Compare two prompts head-to-head across the full scenario set.
Trace explorer
Step through tool calls, intermediate thoughts, and citations.
Audit-ready reports
Export eval runs for compliance and customer assurance reviews.
How it works
A simple loop, run continuously.
Curate scenarios
Real ticket triage, draft reply, summary, and tool-use cases.
Define rubrics
Accuracy, citation quality, tool-call correctness, safety.
Score every change
Eval suite runs on every prompt or model bump.
Gate or roll back
Regressions block the change automatically.
Last 7 runs
Quality trend over time.
- Hundreds of MSP scenarios
- Per-rubric scoring
- A/B prompt comparison
- Tool-trace explorer
- Auto-block on regression
- Export for audit
Ask Corei.
Corei works inside this module with cited sources and permission checks. You choose whether it advises, pauses for approval, or runs trusted work.
Example
How did the last prompt change affect triage accuracy?
Triage P1/P2 accuracy held at 96.4%. P3/P4 tagging dropped 1.8 points — driven by 6 scenarios where the new prompt over-categorized 'request' tickets as 'incident'. Suggest reverting the request-handling clause.
See it in your tenant.
Book a 45–60 minute working demo with the Corei team — we'll wire this module to your live data.