Every ticket, ranked the moment it lands.
Corei reads the body, the customer history, and the contract terms — then scores urgency, suggests a queue, and pre-tags before a human ever opens it. Dispatchers approve. They don't research.
Filter by priority, click any ticket to see Corei's reasoning, and approve the triage.
Hidden urgency
Critical tickets buried under noise — discovered after SLA breach.
Triage tax
Dispatchers spend 90 min/day reading tickets to decide what matters.
Inconsistent tagging
Five techs, five tagging styles — reports are unusable.
VIP misses
High-value customers wait in the same queue as everyone else.
Capabilities
Built for the way dispatchers, leads, and admins actually work.
AI urgency score
0–100 score from content, customer tier, contract SLA, and history.
Auto-tagging
Category, sub-category, affected asset class, and product line.
Smart filters
Pivot by queue, customer, skill, contract type, or breach risk.
Pre-triage preview
Hover any ticket for Corei's reasoning and source quotes.
Approve in one click
Accept Corei's suggested queue and assignee — or override.
Queue grouping
Roll up related tickets into a single incident with shared context.
How it works
A simple loop, run continuously.
Ticket arrives
Email, portal, RMM alert, or Teams — every channel funnels in.
Corei pre-triages
Score, tag, draft response, suggest queue and assignee.
Dispatcher reviews
Approve or adjust — keyboard-first, one ticket per second.
Route & notify
Assignment written back to ConnectWise; tech notified in Teams.
Saved hours
From 90 minutes of reading to 12 minutes of approving.
Before
90 min
With Corei
12 min
- Per-customer urgency weighting
- Honor SLA contracts automatically
- Bulk approve from keyboard
- Full audit log of every Corei suggestion
- ConnectWise & Autotask write-back
- Mobile-friendly review view
Ask Corei.
Corei works inside this module with cited sources and permission checks. You choose whether it advises, pauses for approval, or runs trusted work.
Example
Why did you flag the Cobalt Tooling printer ticket as P1?
Their MSA promises 1-hour response on production-floor incidents and the body mentions 'press 3 is down — 40 staff blocked.' I matched the asset to a Konica C758 under managed print, and the contact is the plant manager. Recommended Marlow Vega — closed two similar tickets this month.
See it in your tenant.
Book a 45–60 minute working demo with the Corei team — we'll wire this module to your live data.