One ticket. One decision. Repeat.
A focus mode that serves the dispatcher one fully-prepared ticket at a time — Corei did the reading, you make the call. Three taps to clear a queue.
Click an action or press A · R · E · S. Corei's recommendation is highlighted.
Queue paralysis
Staring at 200 tickets, hard to know where to start.
Context switching
Jumping between PSA tabs adds 30 seconds per ticket.
Inconsistent pace
Some tickets get full attention, others get rubber-stamped.
Goal blindness
End of shift and no clear sense of what was accomplished.
Capabilities
Built for the way dispatchers, leads, and admins actually work.
Single-ticket focus
One card at a time, prioritized by Corei's queue order.
Pre-prepared
Summary, draft reply, suggested action — ready when the card lands.
Pace tracker
Live tickets/hour and session goal — gamified focus.
Keyboard-first
Accept, reassign, escalate, skip — all single-key commands.
Smart skip
Tickets you can't act on are kicked back to the queue with a reason.
End-of-session report
Tickets cleared, decisions made, and what's left for tomorrow.
How it works
A simple loop, run continuously.
Enter focus
Pick a queue and session goal — 30 tickets or 45 minutes.
See the card
One ticket, fully prepared, with Corei's recommendation.
Act with a key
A to accept · R to reassign · E to escalate · S to skip.
Wrap & report
Session summary, pace chart, and what to tackle next.
Session pace
Live progress, gentle gamification.
Tickets cleared
17
Goal
30
- Keyboard-first workflow
- Per-queue session goals
- Live pace tracking
- Skip with reason
- Auto-skip blocked tickets
- End-of-session summary
Ask Corei.
Corei works inside this module with cited sources and permission checks. You choose whether it advises, pauses for approval, or runs trusted work.
Example
What should I work on first?
Start a 30-minute session on the L1 endpoint queue — 47 tickets, average 38 seconds each at your current pace, you'll clear it before stand-up. I'll surface the 4 that need your judgment first.
See it in your tenant.
Book a 45–60 minute working demo with the Corei team — we'll wire this module to your live data.