01
Any front door
Route work from the channels clients and systems already use.
- Email, phone, Teams, staff-created tickets and monitoring alerts
- Client, contact, device, impact and priority matched at intake
- Eligible work routes directly to Corei
Autonomous tickets
From first message to closed ticket, with no one touching it.
Corei can take a ticket through intake, dispatch, diagnosis, resolution, documentation, status updates and client notification—and bring in a technician only when the work needs one.
Every step is recorded · every fix is verified · every escalation carries context
Ticket #482315 min · illustrative
Outlook sign-in prompts · Harbor Dental
02
Routine work, handled
Corei works inside the tools and scripts your team already trusts.
- Account lockouts and Microsoft 365 changes
- RMM diagnostics, service restarts and PowerShell fixes
- Cause, actions and verification documented automatically
03
Escalation without a restart
When the issue needs a person, dispatch receives a prepared ticket.
- Full diagnosis and attempted actions included
- Best-matched technician booked by skill and availability
- Client kept informed throughout
Control
You decide how far it goes.
Corei records the reason, checks permissions, and makes the next action visible.
Review plans
Corei proposes an action plan and waits for approval before anything runs.
Trusted execution
Allow specific ticket types, clients, boards and priorities to run autonomously.
Guardrails
Unexpected outcomes are quarantined, Corei pauses, and resolution requires evidence that the fix worked.
Corei · Autonomous tickets