Autonomous tickets
From first message to closed ticket, with no one touching it.
Corei is an MSP ticketing system that can take a ticket through intake, dispatch, diagnosis, resolution, documentation, status updates and client notification — bringing in a technician only when the work needs one.
Every step is recorded · every fix is verified · every escalation carries context
Outlook sign-in prompts · Harbor Dental
Any front door
Any ticket, from any channel.
Email, phone (AI voice intake), Teams support chat, tickets your own team logs, and monitoring alerts — all can route to Corei. Nothing runs on autopilot until it clears a set of checks.
Phone (AI voice intake)
Teams support chat
Tickets your team logs
Monitoring alerts
Routing checks
- Skill category and ticket type
- Board, client and priority you've cleared for autonomous work
- Device and account identified
- Your approval policy for this kind of work
You choose what he takes
Autonomy is scoped, not assumed.
You decide which boards, clients, priorities and ticket types Corei is allowed to touch on its own. Everything outside that scope routes to a person like it always has.
Plan first, or let him act
Approval or trusted execution — your call.
Corei can propose a plan and wait for a human sign-off, or run trusted work end to end. Acting alone always requires both the permission on the ticket type and the company-wide setting that allows it.
Illustrative timeline
11 minutes, first message to closed.
Zero technician touches. One script written on the fly. Fourteen workstations fixed.
08:02 · Intake
Maria at Northgate Legal messages Support in Teams: “Nobody in our Denver office can print.” Corei opens the ticket: printing down, P2, 14 users.
Control
You decide how far it goes.
Corei records the reason, checks permissions, and makes the next action visible.
Review plans
Corei proposes an action plan and waits for approval before anything runs.
Trusted execution
Allow specific ticket types, clients, boards and priorities to run autonomously.
Guardrails
Unexpected outcomes are quarantined, Corei pauses, and resolution requires evidence that the fix worked.
Corei · Autonomous tickets