Smarter service from triage to resolution.
Help technicians work faster with AI-assisted ticket handling, recurring-issue detection, and connected context that follows the work across departments. No second screens, no spreadsheet lookups, no rekey.
- 42%
- faster first-touch
- 1 view
- ticket + customer + history
- 22%
- fewer repeat tickets
VPN reconnect loop — site office
Cobalt Tooling · Maya Chen · opened 12m ago
Corei · Triage
Likely root cause: DNS failover loop after last week's firewall refresh. Matches 4 prior tickets at Cobalt. Suggested route: Rowan (skills, low queue).
Devices
FW · WAP · 3 endpoints
Related tickets
4 prior · same site
Runbook
RB-118 · 96% success
Activity
What technicians and service leads need on screen.
Every panel maps to a moment in the service day — triage, find, fix, learn. No tabs, no lookups, no second screens.
Ticket Finder
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Corei Triage
Likely root cause, suggested route, and the runbook with the best historical hit rate — in one card.
Devices in context
Every ticket carries the customer's device graph — endpoints, network gear, vendors, warranties.
Runbooks & KB
Surface the most successful runbook for this issue at this customer. Corei learns which steps actually worked.
Auto-tagging
Tickets are categorized on intake by problem, device, vendor, and customer cohort — no manual taxonomy work.
Related work
See prior tickets, open projects, and active change orders connected to the same site, device, or person.
Smart replies
Draft customer-facing responses grounded in the ticket history. You stay in control of the send.
SLA radar
A focused panel for tickets at risk of breach in the next two hours, with one-click reroute.
Boards & queues
Build queues for any team, board, or contract type — and let Corei surface what should move next.
From ticket open to clean resolution in four moves.
- 01
Triage with context
Corei auto-tags, surfaces likely root cause, and recommends the best route — before anyone reads the ticket.
- 02
Route to the right tech
Match by skill, capacity, customer history, and SLA risk. Dispatch in one click — written back to your PSA.
- 03
Fix with the right runbook
Surface the highest-hit-rate runbook for this issue at this customer. Track which steps worked so the next tech gets better guidance.
- 04
Close clean and learn
Resolution syncs to the customer record, related project, and the cluster — feeding tomorrow's triage.
Stop solving the same ticket forty times.
Corei groups related tickets across customers, devices, and vendors so you can see which problems repeat — and which deserve a permanent fix. The clusters that drive 20% of your volume become projects, not perpetual tickets.
- Cross-customer clustering by problem signature, device, and vendor
- Volume + business-impact scoring so the right clusters surface first
- One-click promotion from cluster to standardization project
- Auto-generated KB article seeded from the cluster's resolutions
Recurring clusters · last 30 days
115 ticketsSuggested project: standardize printer drivers across 6 customers to eliminate ~42 tickets/month. Draft ready.
An assistant that shows its work — every time.
Every suggestion comes with reasoning, citations, and the data it relied on. Techs keep control; Corei just removes the lookup work and surfaces what good looks like.
- Auto-categorizes on intake by problem, device, and customer cohort
- Drafts customer-facing replies grounded in ticket and runbook history
- Surfaces the runbook step most likely to resolve — at this customer, today
- Flags tickets that should become change requests or projects
"Draft a reply for T-48921"
Grounded in
4 tickets
Runbook
RB-118 · 96%
Read time
21 sec
What changes when service runs on Corei.
faster first-touch response
fewer repeat tickets per quarter
SLA hit rate across boards
runbook reuse vs. tribal knowledge
Built for MSPs whose service team is the brand.
Sits alongside your PSA. Reads live, writes back deliberately. Your technicians get a workspace built for fixing problems — not for feeding a record system.