Corei, in the channel you already live in.
Mention Corei in any Microsoft Teams channel or DM — get triage, summaries, drafts, and action confirmations grounded in your live MSP data. Permissions respected. Actions audited.
Dana A. · 9:42am
@Corei what's the latest on Cobalt's press 3 outage?
Corei · just now
Marlow arrived 9:34am, replaced press 3 relay (same as T-44102 in March), testing now. Production back ~20 min.
App switching
Stop the Teams conversation, open the PSA, lose context.
Knowledge in silos
The answer is in the tool nobody opened today.
Stand-up sprawl
30-minute check-ins that could've been a single Corei thread.
Shadow IT prompts
Reps using consumer chatbots with sensitive customer data.
Capabilities
Built for the way dispatchers, leads, and admins actually work.
@-mention from any channel
Triage, summarize, draft, schedule — without leaving Teams.
Grounded answers
Sources cited from PSA, RMM, KB, and customer memory.
Permission-aware
Corei in Teams uses the caller's RBAC — no privilege bypass.
Inline actions
Approve a draft, swap a tech, close a ticket — all from the message.
Customer briefings
Pre-meeting briefs delivered to the customer channel automatically.
Channel digests
Morning briefings, alert summaries, and shift handoffs in Teams.
How it works
A simple loop, run continuously.
Install once
Tenant-wide install via the Microsoft 365 admin center.
Mention Corei
@Corei in any channel or DM; Corei responds in the same thread.
Act inline
Buttons in the reply do the work — approve, send, close.
Audit everything
Every prompt and action logged with user and source citation.
Where it shows up
Channels, DMs, and digests.
Dispatch channel
Ticket triage and reassignment requests
Customer channel
Pre-meeting briefs and account updates
1:1 DM
Personal queries, drafts, summaries
Morning channel
Daily briefing at 7:55am
- Tenant-wide install
- Caller's RBAC respected
- Inline approval buttons
- Pre-meeting briefs to customer channels
- Morning + alert digests
- Full audit log
Ask Corei.
Corei works inside this module with cited sources and permission checks. You choose whether it advises, pauses for approval, or runs trusted work.
Example
@Corei what's the latest on Cobalt's press 3 outage?
Marlow arrived on site at 9:34am, replaced the press 3 relay (same as T-44102 in March), and is testing now. Production should be back within 20 min. Customer auto-notified at 9:36am. Want me to draft the post-incident report?
See it in your tenant.
Book a 45–60 minute working demo with the Corei team — we'll wire this module to your live data.