Open a ticket. Get the whole story.
Customer, asset, contract, history, related tickets, runbook hits, and Corei's draft response — all in one drawer. Dispatchers stop tab-jumping; techs start with context.
Summary
Press 3 is offline — 40 production staff blocked. Started 8:42am.
Corei draft reply
"Hi Dana — Marlow is en route, ETA 35 min. He's bringing the relay set that fixed press 2 in March. I'll update you when he arrives."
Related
Customer
Cobalt Tooling · Tier 1
MSA: 1h response · Production
Asset
Konica C758 · Press 3
Warranty active · 2026
Tab-jumping
Five tabs to answer one ticket: PSA, RMM, KB, contract, history.
Buried history
Last month's similar fix lives in someone's head, not the ticket.
Missing context
Tech arrives on-site without the asset details or warranty status.
Slow drafts
Customer reply takes 20 minutes of writing from scratch.
Capabilities
Built for the way dispatchers, leads, and admins actually work.
360° context panel
Customer, asset, contract, contacts, and related tickets in one drawer.
Corei-drafted reply
Grounded in the ticket body, KB, and customer memory. Cited sources.
Timeline of everything
Every touch, every reply, every related event in chronological order.
Related tickets
Same customer, same asset, same symptom — surfaced automatically.
Runbook hits
Top 3 KB articles matched to the symptom, ready to apply.
Permission-aware
Only the fields a role should see — billing visible to managers only.
How it works
A simple loop, run continuously.
Click a ticket
Drawer slides in over the queue — context loads in 200ms.
Scan the brief
Corei summary at the top: who, what, why, suggested next.
Review the draft
Edit Corei's response inline or send as-is.
Act & write back
Reassign, reply, escalate — every action syncs to the PSA.
What's in the drawer
Every field that matters, nothing that doesn't.
- Customer + contract context
- Asset & warranty details
- Related tickets & root-cause links
- Runbook & KB matches
- Corei summary and draft reply
- Permission-aware field visibility
Ask Corei.
Corei works inside this module with cited sources and permission checks. You choose whether it advises, pauses for approval, or runs trusted work.
Example
Summarize this ticket and draft a reply.
Cobalt Tooling press 3 is offline. Same symptom hit press 2 in March — root cause was a stuck relay (Ticket T-44102). Recommend Marlow with the same fix kit. Draft reply set: 'On the way, ETA 35 min, bringing the relay set that fixed press 2.'
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