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See Corei on your own data in a 45–60 minute demo.
Corei — Core Intelligence
Technician Workspace

The workspace that knows what you're working on.

Every role opens on the right cards, and only what they may see. Corei follows the chat, the ticket, the dispatch board, the session — so the whole workspace stays on the same page you're on.

Role-first
cards per person, not per app
1 motion
to close out a ticket
0
time logged without approval

Illustrative workspace preview

Illustrative

My tickets

SLA countdowns + client-replied flags

Schedule lane

Today's booked hours, live

Corei

Ask about the ticket you're on

Client chat

Live thread for the active customer

Customer intelligence

Recent history for this client

Email security & network health

For the client being worked

Close out a ticket in one motion

1. Dictate the resolution

Technician speaks what was done, in plain language.

It knows what you're on

No switching context to ask a question.

Corei and every card follow along with the thing in front of you — whichever of these it happens to be.

The chat that's open
The ticket that's opened
The one selected on the dispatch board
A running work session
The appointment happening now
Role → cards

Only what each person may see.

Technician
My tickets (SLA + client-replied), schedule lane, Corei, client chat, customer intelligence, email security & network health for the client being worked
Account manager
My clients (weakest health first), reviews due, my pipeline by close probability, my KPIs, Corei
Service lead
Team roster, tickets awaiting client reply, service KPIs, live chat oversight — disclosed and never billable
Any role you define
Publish a template from any mix of cards — every KPI card shows the viewer's own numbers
Built around each person

Yours to arrange, not ours to dictate.

Role templates

Published from a real workspace — no hand-built starting point.

Personal layouts

Drag, resize, add, and hide cards to fit how you actually work.

Named layouts

"My dispatch day", "my project day" — switch between them in one click.

Permission-aware

Cards someone can't use simply aren't there — nothing to hide manually.

Quick actions

One click, grounded in the ticket you're on.

Summarize this ticket
Customer history
Related tickets
SLA status
Draft a customer update
Find similar solutions
Close-out

Close out a ticket in one motion.

  1. 01

    Dictate the resolution

    Say what you did, in plain language.

  2. 02

    Corei tidies the note

    Cleaned into a structured resolution note.

  3. 03

    Time is ready

    The work session pre-fills the hours worked.

  4. 04

    Approve

    Close-out status applied — note and time written.

Time integrity

Time entries checked before they're proposed.

A work session starts on the active ticket, pauses after 15 idle minutes, and is never logged without approval.

DuplicatesOverlapping entriesWrong ticketSuspected travel timeRounding

Illustrative session

Active ticket#4821 — Print queue stalled
Elapsed42 min
Idle check Active
Overlap check Clear
Notes & voice

Notes that write themselves.

A rules-based quality score checks every note before it's saved. Voice mode is tuned to your people's and clients' names, with optional spoken approval to close things out hands-free.

Illustrative quality score

"Replaced the switch port, confirmed uplink stable, client acknowledged fix by chat."

92

Give every role the workspace it should have had all along.

See role templates, quick actions, and one-motion close-out in a live 45–60 minute demo.

Book a demo