Move a queue in seconds. Safely.
Select dozens of tickets, apply the right action once — reassign, retag, draft replies, escalate — and Corei guards against the changes you didn't intend.
One-by-one tax
Reassigning 40 tickets click-by-click eats the whole morning.
Risky bulk edits
Mass update goes wrong — and there's no undo.
Inconsistent cleanups
Quarter-end retagging across 200 tickets, done five different ways.
Onboarding rush
New customer's 80 inherited tickets need ownership and tags in a day.
Capabilities
Built for the way dispatchers, leads, and admins actually work.
Smart selection
Filter by customer, queue, age, score, tag, or natural language.
Action palette
Reassign, retag, reply, escalate, merge, close — all keyboard-driven.
Corei preview
See exactly what will change before you commit, with diff per ticket.
Safety rails
Block changes that violate SLA, contract, or permission rules.
Bulk drafts
Personalized replies generated per ticket, all reviewable in a list.
Undo & audit
Every batch is a single transaction with full reversal in one click.
How it works
A simple loop, run continuously.
Filter
Narrow to the exact set with smart filters or a natural language prompt.
Select
All, page, or hand-picked — selection persists across filters.
Preview
Diff card shows the before/after for each ticket and any blockers.
Apply
One transaction, full audit, one-click undo within 10 minutes.
Common batches
Pick a starter, tweak the filter.
Quarter-end retag cleanup
Standardize categories before reports run.
New customer onboarding
Assign owner + apply contract tags to inherited tickets.
Tech offboarding
Reassign all open work to teammates by skill.
Outage broadcast reply
Personalized status to every affected customer.
- Filter with natural language
- Per-ticket diff preview
- SLA & contract safety rails
- Personalized bulk replies
- Single-transaction undo
- Full audit log per batch
Ask Corei.
Corei works inside this module with cited sources and permission checks. You choose whether it advises, pauses for approval, or runs trusted work.
Example
Retag every 'printer' ticket from Brightwave as 'managed-print' and assign to Felix.
Found 23 tickets. 19 will retag cleanly. 4 are already assigned to Avery on a related project — flagging those for your review. Want to proceed with the 19 and queue the 4?
See it in your tenant.
Book a 45–60 minute working demo with the Corei team — we'll wire this module to your live data.