MSP industry research and benchmarks
Corei is building a research program on MSP operations, PSA software and AI service delivery. Every study we publish will state its methodology, sample and period plainly — so you can judge and cite the findings with confidence.
Our research standards
Stated methodology
Every report documents how data was collected: survey instrument, sample size, response period and respondent profile.
No invented numbers
We publish only data we actually collected. If a finding is directional or anecdotal, it's labelled that way.
Quotable and citable
Reports include key findings, charts, tables and a media summary, with clear citation guidance for journalists and analysts.
Participant privacy
Survey responses are reported in aggregate. No individual company is identified without written permission.
Studies in planning
These studies are being designed now. No results exist yet — when they do, each will be published here with full methodology and a downloadable report.
MSP operations benchmark
In planningA survey-based benchmark of how MSPs run service delivery: ticket volumes, utilization, billing practices and tool stacks, segmented by MSP size.
AI in the service desk
In planningHow MSPs are actually using AI in intake, triage and resolution today — what works, what doesn't, and where oversight matters.
MSP software stack report
In planningWhat the typical MSP tool stack looks like, what it costs, and how consolidation changes operations.
Participate or cite
If you run an MSP and want to take part in upcoming surveys, or you're a journalist or analyst looking for data on MSP operations, get in touch. Media inquiries receive the report, methodology and quotable statistics directly.
See the platform behind the research
Walk through Corei in a 45–60 minute demo, or join the 3–6 month pilot program.