Smarter service from triage to resolution.
Ticket Finder, Dispatch Portal, Dispatch Intelligence, and Devices share context so triage is faster, dispatch is sharper, and technicians spend less time hunting for information.
Dispatch Portal · active queue
3 urgentSuggest: Devon (skills match + lowest queue)
What this module does for your team.
Ticket Finder
Find any ticket fast — by customer, device, technician, status, tags, or related work.
Dispatch Portal
A purpose-built workspace for dispatchers, with workload, priority, and skills in one view.
Dispatch Intelligence
Recommendations on who should pick up what, based on capacity, skills, and context.
Devices
Connect devices to customers, tickets, projects, and history for grounded service work.
Shared context
Service work carries customer, project, and account context — no second-screen lookups.
After-hours awareness
See on-call coverage and after-hours load without leaving the dispatch view.
Built-in capabilities.
Everything in this module is designed to work with the rest of Corei — context follows the work across departments.
- Ticket Finder
- Dispatch Portal
- Dispatch Intelligence
- Devices
- Capacity & skills visibility
- On-call & after-hours awareness
- Cross-department context
- Corei-assisted triage
How Corei works with this module.
Ask in plain language. Corei returns explainable answers grounded in your operational data, prepares actions for review, or runs trusted work you have explicitly cleared.
Example
Who should take this ticket — and what's the fastest known fix?
Route to Rowan (skills match, available, low queue). 3 similar tickets resolved in the last 60 days — fastest path was the runbook from the printer-driver cluster. Want me to attach it to the ticket?
Explore related modules
Corei works as one connected platform.