Datto Autotask PSA is a long-established PSA inside the Kaseya ecosystem. Corei is an AI-native PSA for MSPs that ranks, sizes and drafts the work, with every recommendation backed by evidence.
Choose Autotask if you're invested in the Kaseya / Datto suite and want a mature, widely adopted PSA with bundled integrations. Choose Corei if you want an independent, AI-native PSA where dispatch, intake, reporting and routine resolution are driven by your own ticket history, and you're comfortable joining a pilot program.
| Area | Autotask | Corei |
|---|---|---|
| Positioning | Established PSA within Kaseya IT Complete | Independent, AI-native PSA for MSPs |
| Ticket intake & triage | Workflow rules plus AI-assisted features (check plan) | AI classification, priority and routing with evidence |
| Dispatch | Dispatcher calendar and resource scheduling | Proven-skill ranking and effort sizing from closed tickets |
| Automation | Workflow rules; deeper automation across Kaseya tools | Plain-English workflows, simulated and approved before activation |
| Reporting | Built-in reports and dashboards | Gauges from a sentence, anomaly labels and QBR preparation |
| Billing | Contracts, recurring billing, accounting integrations | Quote-to-cash controls and continuous vendor-invoice auditing |
| Ecosystem | Strongest with Kaseya / Datto products | Vendor-neutral integrations |
| Pricing | Contact vendor for current pricing | Pilot program; pricing discussed in the demo |
Autotask provides a complete service desk with queues, SLAs, workflow rules and time entry, refined over many years of MSP use.
Corei reads each incoming ticket, matches client and asset, proposes priority and category, and shows its reasoning. Technicians get drafted notes and checked time, and routine tickets can be resolved end to end when you allow it.
Autotask's dispatcher tools let coordinators schedule resources against tickets and projects.
Corei ranks technicians on proven skill from closed work, sizes bookings from similar tickets, and removes unsupported reasons so dispatchers see only evidence-backed suggestions.
Most PSA vendors now ship AI features, including Kaseya. Review Kaseya's current documentation for Autotask's AI scope in your plan.
Corei is designed around AI from the record system up: intake, dispatch, notes, reporting and routine resolution, each with Shadow, Approval or Auto trust modes, and each action logged with its reason.
Autotask covers projects, quotes and contracts. Corei adds interactive quotes with dynamic terms, a digital sales room, scope-creep detection and procurement that drafts purchase orders from signed quotes.
Autotask supports recurring contracts and accounting integrations. Corei continuously matches vendor costs to agreements to find missed billing, and builds live gauges from plain-English requests. Corei never issues, voids, credits or collects on its own.
Autotask's biggest structural advantage is its pairing with Datto RMM and other Kaseya tools. Corei is not an RMM; it integrates with your monitoring, security and Microsoft 365 tools so you can choose them independently.
Corei's initial sync and two-way tandem sync are built first for ConnectWise PSA. If you're on Autotask, bring your data, history and contract timing to the demo so we can map the migration honestly.
Corei uses SOC 2-aligned controls today, and its SOC 2 Type II attestation is in progress (see the security page). Ask any vendor for its current attestation reports.
Autotask capabilities were reviewed using the vendor's official public product pages and documentation. Vendors ship updates frequently, and features can depend on edition, add-ons or configuration, so confirm current details directly with Autotask. Where exact pricing isn't published, contact the vendor for current pricing. Corei capabilities reflect the current pilot release; items marked planned or in progress are not yet generally available.
Last reviewed
October 2026
Corei security status: SOC 2 Type II, In progress; SOC 2-aligned controls in place today.
Autotask remains a solid choice, especially inside the Kaseya ecosystem. Corei fits MSPs who want an independent, AI-native PSA that does more of the operating work with clear evidence and approval boundaries. Book a demo to compare against your own workflows.
Yes. Corei is an AI-native PSA built for managed service providers, covering service desk, dispatch, projects, agreements, quoting, procurement, billing and reporting in one system of record.
Kaseya has been adding AI-assisted features across its platform, including Autotask. Check current Kaseya documentation for what's available in your plan. Corei's difference is that AI sits inside every operating decision with evidence and approval modes.
Not necessarily. If you rely heavily on the Kaseya / Datto suite, the bundled integrations are a real benefit. Corei fits MSPs who want a PSA that stays independent of any single RMM vendor.
Contact Kaseya for current Autotask pricing. Corei is currently offered through a 3–6 month pilot program, with pricing discussed during the demo.
No. Corei is a PSA. It connects to your monitoring and security tools so their signals become tickets, context and reporting.
Autotask and Datto are trademarks of their respective owners. Corei is independent and not affiliated with or endorsed by Kaseya or Datto.
