One slip. One approval. Everything moves.
A site visit runs long. A tech calls in sick. A P1 lands at 2pm. Corei proposes the full cascade fix — every affected tech, customer, and SLA — and you approve it in one click.
Marlow Vega · Cobalt Tooling · running 2h over
3 downstream appointments at risk
Option A · Recommended
No SLA impact2pm Brightwave
Marlow
→ Felix Doyle
4pm Meridian
Today
→ Wed 9am
Cascade chaos
One late visit breaks three downstream appointments — found out tomorrow.
Manual juggling
Dispatcher rebuilds the afternoon on a whiteboard.
SLA leaks
Reshuffles miss the contract clock — credit owed.
Customer silence
Customers find out their tech isn't coming when the tech doesn't show.
Capabilities
Built for the way dispatchers, leads, and admins actually work.
Cascade modeling
Corei simulates every reshuffle option and ranks them by impact.
Before/after diff
See exactly what changes before you commit.
SLA-aware
Every option scored against contract terms and breach risk.
Customer comms
Auto-drafted Teams/SMS/email updates to every affected customer.
Skill-preserving
Reassignments respect certification and customer familiarity.
One-click apply
Approve the cascade and every system updates atomically.
How it works
A simple loop, run continuously.
Trigger event
Late visit, sick tech, P1 incoming, or customer cancellation.
Corei proposes
Three ranked cascade options with scored impact.
Review diff
Side-by-side before/after — see every change in one view.
Approve & notify
PSA, techs, and customers all updated in seconds.
Cascade preview
Three options, ranked.
Option A
BestSwap Brightwave + push Meridian to Wed
Option B
OKPush Brightwave to tomorrow morning
Option C
RiskHand Meridian off to Avery
- Three ranked cascade options per trigger
- SLA and breach risk scoring
- Customer auto-comms drafts
- Two-way PSA sync
- Skill and familiarity preservation
- Undo within 5 minutes
Ask Corei.
Corei works inside this module with cited sources and permission checks. You choose whether it advises, pauses for approval, or runs trusted work.
Example
Marlow's Cobalt visit is running 2 hours over. Fix the afternoon.
Option A (recommended): swap Marlow's 2pm Brightwave check to Felix (idle till 3:15, 12-min drive). Move Marlow's 4pm Meridian follow-up to Wed 9am — customer prefers mornings. No SLA impact. Drafts ready for both customers.
See it in your tenant.
Book a 45–60 minute working demo with the Corei team — we'll wire this module to your live data.