Every tech. Every hour. One board.
A live swimlane view of every technician's day and week. Drag a ticket to reschedule, drop it on a tech to assign, and watch capacity, drive time, and skill match update in real time.
Grab a colored block and move it to any tech or hour. Collisions are rejected; utilization recalculates on drop.
Schedule chaos
Last-minute reschedules ripple through five other appointments.
Drive-time blind spots
Back-to-back appointments across town with no buffer.
Skill mismatch
L1 tech sent to an L3 problem — comes back empty-handed.
Over-promised SLAs
Sales promised same-day on a fully booked Wednesday.
Capabilities
Built for the way dispatchers, leads, and admins actually work.
Day & week views
Toggle between hour-by-hour focus and full-week capacity planning.
Geo-aware scheduling
Drive time and travel windows built into every appointment block.
Corei suggestions
AI proposes the best tech by skill, proximity, and current load.
Skill & cert overlays
See who can actually handle the ticket before you assign it.
Drag-to-reschedule
Move a block; affected customers, techs, and SLAs are flagged instantly.
Workload heat
Per-tech utilization color-coded — spot burnout and idle time at a glance.
How it works
A simple loop, run continuously.
See the whole day
Every tech, every booked slot, every gap — one screen.
Drag to fit
Move appointments visually; conflicts surface in real time.
Confirm impact
See SLA, drive-time, and skill impact before you commit.
Write back & notify
PSA updated, tech notified in Teams, customer auto-emailed.
Capacity at a glance
Color says everything.
- Per-tech and per-team views
- Color by utilization, skill, or SLA risk
- Drag-and-drop reschedule
- Drive-time guardrails
- Skill & certification overlays
- Two-way ConnectWise sync
Ask Corei.
Corei works inside this module with cited sources and permission checks. You choose whether it advises, pauses for approval, or runs trusted work.
Example
Avery Stone is booked solid Tuesday — who can take the Stonebridge AP upgrade?
Rowan Pike has Networking-L3 certification and a 90-minute window at 1:30pm. He's 18 minutes from the site. I drafted a swap with Avery's 4pm and updated both calendars — ready to confirm?
See it in your tenant.
Book a 45–60 minute working demo with the Corei team — we'll wire this module to your live data.