01
For the client
Help begins in a tool they already use.
- Natural-language intake without another password
- Device selection limited to their company
- A person available whenever requested
Client support chat
Support chat in Teams that can actually fix things.
Clients open a pinned Support app in Teams. Corei can greet and route, guide basic troubleshooting, or diagnose and resolve the issue—while a person remains available at every step.
No portal login · device-aware · transcript saved · time captured
Teams · SupportCorei
Outlook keeps asking for my password.
I matched your laptop. May I check its saved sign-in?
02
For the technician
A live workspace preserves context and removes timer juggling.
- Claim, release, reply, create and close
- ScreenConnect launch and identity verification
- Transcript and per-chat time prepared automatically
03
For the service lead
Nothing waits quietly or disappears.
- SLA warning and breach events
- Disclosed shadowing and supervisor join
- After-hours expectations and automatic cleanup
Control
You decide how far it goes.
Corei records the reason, checks permissions, and makes the next action visible.
Greeting only
Corei collects the details and routes the ticket to your human queue.
Troubleshooting
Corei guides common fixes, then hands off anything that needs a technician.
Full resolution
For cleared work, Corei diagnoses, fixes, verifies, documents and closes the ticket.
Corei · Client support chat