01
For the client
Help begins in a tool they already use.
- Natural-language intake without another password
- Device selection limited to their company
- A person available whenever requested
Client support chat
Support chat in Teams that can actually fix things.
Clients open a pinned Support app in Teams. Corei can greet and route, guide basic troubleshooting, or diagnose and resolve the issue — while a person remains available at every step.
No portal login · device-aware · transcript saved · time captured
Teams · SupportCorei
Outlook keeps asking for my password.
I matched your laptop. May I check its saved sign-in?
02
For the technician
A live workspace preserves context and removes timer juggling.
- Claim, release, reply, create and close
- ScreenConnect launch and identity verification
- Transcript and per-chat time prepared automatically
03
For the service lead
Nothing waits quietly or disappears.
- SLA warning and breach events
- Disclosed shadowing and supervisor join
- After-hours expectations and automatic cleanup
Your client's experience
Four steps, no password, no waiting on a queue that isn't watched.
- 01
Opens Support in Teams
Describes the problem — no portal login or password.
- 02
Corei gathers details
Matches their workstation in your RMM or Intune.
- 03
Gets help right away
Routed, troubleshot, or fixed and closed — depending on your level.
- 04
Asks for a person, gets one
Frustrated clients are handed off automatically.
Your team's experience
Everything a technician needs, nothing they have to remember.
The queue lives in the Technician Workspace — the same role-aware home base your team already works from.
Live queue in the Technician Workspace
Claim, release, reply, ticket, close — the whole lifecycle in one place.
Built-in tools
Invite, verify identity, and launch ScreenConnect without leaving the chat.
Transcript saves itself
Attached to the ticket the moment the chat closes.
Time tracks itself
Across every open chat, each session's clock following the chat being worked.
Supervisors shadow or join
Always disclosed, with SLA warnings on waiting chats.
Three guarantees
Automation that never strands a client.
Always a human path
Ask for a person anytime — Corei failures hand off automatically.
After hours handled
Corei knows if the office is open; abandoned chats close themselves.
Prefer a human queue?
Turn Corei off and keep the workspace, transcripts, time capture and SLA alerts.
Corei · Client support chat