01
Capture
The call becomes structured operational context while it happens.
- Problem, urgency, users affected and outage impact
- Remote or onsite need and callback details
- Full transcript remains attached
AI phone intake
AI phone answering that writes the MSP ticket.
Corei's AI phone answering service has a natural conversation with the caller and gathers what dispatch needs. Your team watches live and confirms a finished draft instead of transcribing voicemail.
Live transcript · contact matching · structured ticket · human confirmation
Live call · 02:14AI voice intake
“Three people cannot sign in at our Northgate office.”
Company
Northgate Legal
Impact
3 users
Priority
P2
Service
Identity & access
02
Identify
Corei matches the caller without pretending uncertainty is certainty.
- Email, caller ID and callback number matching
- Fuzzy company match for spoken names
- Close matches clearly marked uncertain
03
Prepare dispatch
Triage starts with the work already done.
- Suggested board, type and priority
- Recommended technicians and client history beside the draft
- Nothing is created before confirmation
Control
You decide how far it goes.
Corei records the reason, checks permissions, and makes the next action visible.
Dispatcher confirms
A person reviews the transcript and structured fields before the ticket is created.
No invented matches
Uncertain contacts and companies remain flagged instead of being guessed.
Full audit
The transcript, matched records and final ticket fields preserve how the draft was formed.
Corei · AI phone intake
See it work with your operation.
How it works
Four steps from ringing phone to confirmed ticket.
- 01
On the call
Captures company, contact, callback number and email, the problem, urgency, users affected, remote or onsite, outage impact, whether it's recurring, and the site.
- 02
Identifies the caller
By email, then caller ID, then the callback number given. Close company-name matches are marked uncertain, not guessed.
- 03
Drafts the ticket
Summary, board, type and priority — with the full transcript attached.
- 04
Dispatcher confirms
Live in the Dispatch Portal, reviewing the draft beside the transcript, recommended techs and client history.
Why it's faster
No one retypes what the caller already said.
- No one retypes what the caller already said
- Priority, onsite vs. remote and impact are captured on the call itself
- Nothing is created until a person confirms it
Bonus
Callback numbers found for you.
When an emailed ticket has no direct number, Corei reads the signature — including signature images — and saves a callback number only when it's confident. It never saves the main line, and it always notes where the number came from.