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The Dispatch Operating Model for 30+ Tech Teams
How modern MSPs run a calmer board with AI pre-triage, best-fit matching, and clear handoffs across pods.
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Playbooks, guides, and news for MSPs running a tighter operation.
Operator-grade material from the Corei team and our customer community — built around the work MSP service managers, PMs, account leads, and owners do every day. No fluff, no fake case studies.
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Start here
A short list of the most-used resources for MSP operators ramping up on Corei.
Brief Sales
Turning Asset Inventories Into Pipeline
A framework for converting end-customer configuration data into a quantified refresh and EOL opportunity radar.
7 min readRead
Guide People
Onboarding a New Tech in 30 Days
Milestone rails, skill readiness, and shadow rotations — a repeatable program for ramping technicians faster.
9 min readRead
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Short reads for owners and execs on utilization, margin, and account growth — packaged for the leadership team.
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Recorded walkthroughs of Corei, Dispatch, Sales & Accounts, and the executive dashboards.
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Conversations with MSP leaders on the operating models, metrics, and bets that are working right now.
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Role-based learning paths for dispatchers, PMs, account managers, and service managers using Corei daily.
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News
What's new at Corei
Product releases, partnership announcements, and updates from the team.
Updated regularly
- Jun 12, 2026Product
Corei Overnight Runs reach general availability
Background AI workflows for triage, tagging, and QBR drafting are now on by default for all Corei workspaces.
- May 28, 2026Partnership
Corei joins the ConnectWise Invent partner program
Deeper bi-directional sync with ConnectWise Manage, including custom fields, agreement health, and audit trails.
- May 14, 2026Release
Asset Opportunity Radar — quantify refresh revenue per account
A new Sales & Accounts surface that turns end-customer configuration data into a ranked, dollar-weighted pipeline.
- Apr 30, 2026Company
Corei welcomes Marlow Vega as VP of Customer Experience
Marlow joins from a top-50 North American MSP to lead onboarding, education, and the Corei Academy program.
- Apr 02, 2026Release
Executive Dashboards: custom gauges and leadership KPIs
Owners and execs can now compose their own KPI gauges across service, projects, sales, and people in minutes.
- Mar 18, 2026Security
SOC 2 Type II report available for customers and prospects
Our latest SOC 2 Type II report is available under NDA. Reach out to your account team or the trust center.
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