The field-tech's app,
built by Corei.
Corei on the phone in your pocket — inventory scanning, location-based ticket start times, Apple CarPlay, and voice insights for techs who never sit at a desk.
Early 2027 · iOS & Android · CarPlay enabled · Works with your Corei tenant
Marlow K.
Field tech · 3 active
Meridian Health — Citrix login failures
01:24:09
Started on arrival · auto-stamped
Brightwave email · P2 · 6h to breach
Built for the tech who never sits at a desk.
Every feature starts with a real field moment — forgetting the start time, not knowing the customer, scanning inventory by hand. Corei closes the gap between the van and the ticket.
Inventory product scanning
Scan barcodes and QR codes to check assets in or out, update counts, and log serials against the right client — without re-keying anything.
Time tracking on ticket entries
Start and stop timers tied to the ticket and client. Time entries post straight back to your PSA the moment you stop the clock.
Location-based ticket start time
Arrival auto-stamps the start time, so no one forgets when they got onsite. A geofence confirms on leave, and the entry is already filled in.
Apple CarPlay for Corei
Hands-free on the drive: ask about the customer, hear potential fixes, and get turn-by-turn directions to your next stop without touching the phone.
“Corei, tell me about this customer before I go onsite”
One voice prompt and Corei recaps the client — open issues, recent changes, the people to ask, and what's likely broken before you walk in.
“Corei, what are potential fixes for this ticket?”
Corei pulls similar resolved tickets, KB articles, and the asset's service history, then lists the most likely fixes — cited, not guessed.
Push notifications on the go
New assignments, SLA warnings, escalations, and approval requests land on the lock screen. Tap once to accept, snooze, or hand off.
From the van to the ticket — without the paperwork in between.
- 01
Arrive onsite
Geofence detects arrival and auto-stamps the ticket start time. No forgotten clocks, no reconstruction after the fact.
- 02
Ask Corei by voice
“Tell me about this customer” and “What are potential fixes?” before you walk in — answers cited to your live data.
- 03
Scan and update inventory
Scan barcodes to check assets in or out and log serials against the client. Counts update in Corei instantly.
- 04
Push time back to the PSA
Stop the timer and the time entry posts to the ticket. Corei syncs bi-directionally — nothing is left to type later.
Voice that works on the drive.
Two prompts cover most of a tech's pre-onsite questions. Corei answers with cited sources from your live data — not a guess — and you can ask from CarPlay without touching the phone.
Example
Corei, tell me about this customer before I go onsite.
Meridian Health — 4 active tickets, 2 P1s today. Their Citrix farm was patched Tuesday; last outage was a license expiry. Ask Priya in IT, she owns the stack. SLA breach risk on T-48201 in 3h.
Example
Corei, what are potential fixes for this ticket?
Three similar tickets resolved this quarter — two were expired Citrix licenses, one was a broken StoreFront config. KB-218 covers the license reset. I'd start with the license server before touching StoreFront.
What to expect.
When is the Corei mobile app launching?+
Early 2027. We're opening a small pilot first — join the list and you'll hear from us before the public release.
Which platforms will it support?+
iOS and Android at launch, with Apple CarPlay support. An Android Auto experience is on the roadmap shortly after.
Does the mobile app need Corei?+
Yes. The app is the field companion to your Corei tenant — it draws on your live PSA, inventory, and Corei insights. There's no standalone mode separate from Corei.
Is the mobile app included in my Corei plan?+
The mobile app will be available to Corei tenants at no additional per-seat cost; push notifications, scanning, and CarPlay are included.
Can techs use it offline?+
Corei caches the current ticket, the customer snapshot, and the asset list on the device. Scans and time entries queue and sync the moment you're back online.
How does the location-based start time work?+
The app uses a geofence around the site address. Arrival auto-stamps the ticket's start time and departure confirms the entry — you can always edit before it posts to the PSA.
Be first on the pilot.
We're opening a small group of MSPs to run the mobile app early and shape what ships first. Tell us you're in and we'll reach out before the public release.